Lancaster County is known for its rich heritage, vibrant tourism, and welcoming spirit. But beyond the rolling hills and bustling downtown is something even more remarkable—Lancaster is often called America’s refugee capital, resettling 20 times more refugees per capita than the national average.
With more than 70 languages spoken across the county, local businesses—from hotels and cafés to wellness providers and event venues—are realising that hospitality must go beyond a smile. True hospitality means being understood.
The Quiet Challenge Facing Local Businesses
For many Lancaster business owners, customer service is a point of pride. But even the most experienced staff can find themselves asking:
- What do we do when a customer doesn’t speak English?
- How do we explain a process, solve a concern, or offer care—without confusion?
- Are we unintentionally excluding members of our own community?
When language becomes a barrier, great service can fall flat—and that’s a missed opportunity to build loyalty, trust, and stronger customer relationships.
YLC: A Trusted Partner in Language Support
At Your Language Connection (YLC), we help Lancaster businesses overcome those barriers with multilingual customer service solutions tailored to your needs.
Whether you need help supporting guests at check-in, translating safety materials, or handling service requests in another language, we make it simple and seamless:
- Over-the-Phone & Video Interpreting – Access trained interpreters in minutes
- Translation Services – Menus, brochures, signs, and more
- In-Person Interpreting – Great for events, guided tours, and group experiences
For 25 years, YLC has helped schools, families, and institutions across Lancaster build stronger connections through language. Now, we’re ready to help your business do the same.
Let’s make Lancaster’s hospitality the most inclusive in the country.
Email us at contactus@yourlanguageconnection.com or visit www.yourlanguageconnection.com
Because when everyone feels welcome, everyone wins.