What does your Limited English Proficient patient actually share with you, and what are they holding back because a screen is in the way?
Good health practitioners know it’s the human touch that evokes trust and loyalty. Patient care is about more than addressing a need, it’s about building relationships. Small talk is really a big part of building those interpersonal bridges that help clients feel seen and valued. What happens when that small talk is mediated by an interpreter on a portable screen, one who might be a world away and totally unfamiliar with an upcoming civic holiday, the local sports teams, or the neighborhood restaurant scene?
An in-person interpreter who knows Lancaster, Lebanon, Lititz, Hershey, Harrisburg, or York is much more likely to help you discover that your kids play on the same soccer team as your patient’s, or that you both have a favorite spot for ice cream. These connections go a long way in building the kind of trust that keeps patients coming back.
Large corporate interpretation services charge high rates while many of their on-screen interpreters are poorly compensated, creating pressure to keep calls running longer. Your Language Connection operates with low overhead, which means we can fairly compensate our interpreters, who in turn invest right back into our local community.
In-person interpretation is also simply more efficient. On-site interpreters can select from a range of modes to keep things moving, review documents your patient brings with them, and eliminate the pause time and repetition that slow down every remote session. And because there is no screen being wheeled between rooms, your patients can trust that their conversation stays private, which means they are more likely to share what you actually need to know.
If you want to pursue real connection with the Limited English Proficient population you serve, trust the professionals at Your Language Connection to get the job done right.